To protect yourself against e-mail and online fraud, be alert to unsolicited e-mails you receive from companies you know or do business with.
Although fraudulent emails can be difficult to recognize, beware of e-mails that:

  • Request that you click a link to a spoof web site, one that looks like a real company website, including the real company’s graphics and design. Since fraudulent emails may even use exact wording from the real company’s website, it’s difficult to determine a spoof website. If you have any doubts, please contact us at 580-562-4871 or send an email to customerservice@washitastatebank.com
  • Ask you to give, confirm, or update sensitive personal information, such as Social Security numbers, usernames, passwords, PIN numbers, or account numbers.
  • Use Pop-Up windows for entering or confirming personal data (see below for more on pop-up screens on secured web sites).
  • Have a sense of urgency to give the information immediately, citing a specific thing that might happen. For example, your account may be closed or temporarily suspended.
  • Have spelling errors and/or bad grammar. Intentional spelling errors may allow the email to get through spam filters used by Internet Service Providers (ISPs).

Even if you don’t enter your personal data, by clicking on a link embedded in a fraudulent email, you may inadvertently download tracking software or viruses that track your keystrokes to gain your personal information. The best defense is not to enter any personal information at a website you link to from an unsolicited e-mail.

Fraudulent Screens and Pop-Ups

We are advising customers to be aware of a virus or an attempt to gain account information on secured web sites, including our Online Banking site. This fraudulent act is known as a Trojan Horse program (Download.Ject, which is also known as JS.Scob.Trojan, Scob, and JS.Toofeer) that asks customers to disclose sensitive account information on a pop up screen. The screen attempts to obtain information such as account usernames and passwords, PIN numbers, credit card numbers, ATM codes, etc. This information could potentially be used to perpetrate identity theft or compromise your existing accounts. Please do not enter any information onto this screen.
In the normal course of business, we would not ask our customers via e-mail or any other means to enter (or record) account information online for any reason. Our best advice is to never provide account information online and do not share your PIN under any circumstance.
If you suspect that the security of your account has been compromised due to the possible disclosure of sensitive or confidential information, please contact us at 580-562-4871 at your earliest convenience.